Who can order from Playwrite?

We supply a wide range of businesses and organisations such as wholesalers, retailers, garden centres and schools. We also supply charitable and fund raising organisations such as PTA's and community groups. We do not supply direct to the public for personal use.

What is your minimum order?

To put it simply, we do not have one. Carriage is charged on certain orders, more information can be found below.

Do I need an account?

Yes you will need to register a web account in order to view our prices and place orders. Credit accounts are available on application once we have established a trading relationship.

Do you do drop shipping?

We do not offer a full drop shipping service but we are more than willing to send goods direct to third party addresses under plain cover and without paperwork. Please email jamesc@playwritegroup.com if you wish to discuss this further.

Which payment methods do you accept?

We accept credit card, cheques and bank transfers.

How much will delivery cost?

For all UK mainland and Northern Ireland orders, unless specified otherwise we aim to despatch within 3 days of receipt of order, but this is not guaranteed.

Delivery cost is based on geographical location.

UK Mainland

Orders under £100 will be charged £5.99 (inc. vat). Orders over £100 are sent free of charge

Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands, Scilly Isles

Orders under £350 will be charged £18.00 (inc vat). Orders over £350 are sent free of charge.

Republic of Ireland

Orders sent to the Republic of Ireland will be charged carriage based of the value of the order, as per the below groupings. Please note that these figures do not include VAT:

Under £250 = £15.00
£250-500 = £30.00
Over £500 = Carriage Paid

For the rest of the world prices please contact the sales office - sales@playwritegroup.com

Returns & Damages

All consignments are checked at our warehouse before despatch. Deliveries must be checked and signed for. Any shortage from, or damage to cartons must be noted on the carriers delivery sheet when the goods are signed for. Signatures with the remark "Unexamined" are of course not acceptable. Claims for damage or pilferage must be made in writing within 3 days of the date of the invoice and for non-delivery or short delivery, within 7 days of the date on our despatch note or invoice.

Do you offer discounts?

For every product we sell there are three prices available depending on quantity ordered. This is a sliding scale and its aim is to reward customers willing to buy larger quantities with a better price. There are prices available for - split carton, 1 carton and 5 cartons per product. Occasionally there will be products that only have a price for split carton and single carton quantities. This is because they are clearance items and the price has already been lowered so further discounts are not available.

VAT

All our prices are shown excluding VAT which will be added to your basket at checkout. For overseas and non EU Countries, VAT will automatically be removed from your order at checkout. If this does not occur, please contact our sales team on sales@playwritegroup.com.

Do you run promotions and special offers?

Yes. We have set up the Playwrite Toy Club which, periodically, will be issuing discount codes and special offers, please click on the link on the home page to sign up. We will also be running promotions through our Facebook page.

Catalogues and Samples

We tend to print one main catalogue per year with 'top up' leaflets throughout the year when necessary. Samples are available upon request.

How does your pricing and minimum order work?

All our prices are 'per unit of issue'. For example - 300-002 playing cards are packed 1 dozen per inner box and the minimum order is 1 box at a price of £3.36 per dozen. This means each individual pack of cards is £0.28, the price then reduces depending on the quantity ordered.

We use 5 different units - dozens, pieces, hundreds, gross (144) and bags. If anything is in anyway unclear please contact the sales office and they will be happy to help.

Barcodes

If you use an Epos system and you require barcodes please contact the sales office or look in our catalogue as we print all barcodes in there.

Product Safety

We take this extremely seriously and all our products conform to EU toy safety regulations and carry the CE mark where necessary. If you have any specific questions please get in touch and we will be happy to help.