Frequently Asked Questions
If after reading the following information you still require assistance please email firstname.lastname@example.org or call the office on +44 (0)207 6831266
1. Ordering & PaymentWho can order from Playwrite?
We supply a wide range of businesses and organisations such as wholesalers, retailers, garden centres and schools. We also supply charitable and fund raising organisations such as PTA's and community groups. We do not supply direct to the public for personal use.What is your minimum order?
To put it simply, we do not have one. Carriage is charged on certain orders, more information can be found below.Do I need an account?
Yes you will need to register a web account in order to view our prices and place orders. Credit accounts are available on application once we have established a trading relationship.Do you do drop shipping?
We do not offer a full drop shipping service but we are more than willing to send goods direct to third party addresses under plain cover and without paperwork. Please email email@example.com if you wish to discuss this further.Which payment methods do you accept?
We accept credit card, cheques and bank transfers.
2. DeliveryHow much will delivery cost?
For all UK mainland and Northern Ireland orders, unless specified otherwise we aim to despatch within 3 days of receipt of order, but this is not guaranteed.
Delivery cost is based on geographical location.
UK Mainland - Orders under £100 will be charged £5.99 (inc vat). Orders over £100 are sent free of charge.
Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands, Scilly Isles - Orders under £250 will be charged £18.00 (inc vat). Orders over £250 are sent free of charge.
Republic of Ireland - Orders under £300 will be charged £20.00. Orders over £300 are sent free of charge.European Orders:
For deliveries to Europe we charge carriage based on the value of the total order. If we are sending to a UK based shipping company then normal UK rules apply.
- Belgium, France, Germany, Luxembourg, Netherlands - £15 per £100 spent
- Austria and Denmark - £19 per £100 spent
- Switzerland - £19 per £100 spent and a £25 customs charge per order - your carriage will be calculated once you have spoken to our team, please see the message at checkout
- Czech Republic, Italy, Slovakia, Spain - £22 per £100 spent
- Croatia, Estonia, Finland, Hungary, Poland, Slovenia, Sweden - £25 per £100 spent
- Bosnia, Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia - £32 per £100 spent
For the rest of the world prices please contact the sales office.Returns & Damages
All consignments are checked at our warehouse before despatch. Deliveries must be checked and signed for. Any shortage from, or damage to cartons must be noted on the carriers delivery sheet when the goods are signed for. Signatures with the remark "Unexamined" are of course not acceptable. Claims for damage or pilferage must be made in writing within 3 days of the date of the invoice and for non-delivery or short delivery, within 7 days of the date on our despatch note or invoice.
3. Pricing & PackingDo you offer discounts?
For every product we sell there are three prices available depending on quantity ordered. This is a sliding scale and its aim is to reward customers willing to buy larger quantities with a better price. There are prices available for - split carton, 1 carton and 5 cartons per product. There are a handful of items that do not display a pallet price, such as marbles, this is due to the fact that a full pallet of these items is too heavy for our courier to handle. Occasionally there will also be products that only have a price for split carton and single carton quantities. This is because they are clearance items and the price has already been lowered so further discounts are not available.VAT
All our prices are shown excluding VAT which will be added to your basket at checkout. For overseas customers and non EU countries, VAT will be removed or refunded once proof of export or a valid VAT number has been received.Do you run promotions and special offers?
Yes. We have set up the Playwrite Toy Club which, periodically, will be issuing discount codes and special offers, please click on the link on the home page to sign up. We will also be running promotions through our Facebook page.Catalogues and Samples
We tend to print one main catalogue per year with 'top up' leaflets throughout the year when necessary. Samples are available upon request.How does your pricing and minimum order work?
All our prices are 'per unit of issue'. For example - 300-002 playing cards are packed 1 dozen per inner box and the minimum order is 1 box at a price of £3.36 per dozen. This means each individual pack of cards is £0.28, the price then reduces depending on the quantity ordered.
We use 5 different units - dozens, pieces, hundreds, gross (144) and bags. If anything is in anyway unclear please contact the sales office and they will be happy to help.Barcodes
If you use an Epos system and you require barcodes please contact the sales office or look in our catalogue as we print all barcodes in there.Product Safety
We take this extremely seriously and all our products conform to EU toy safety regulations and carry the CE mark where necessary. If you have any specific questions please get in touch and we will be happy to help.
4. Returns Policy
Please be aware that returns will only be accepted on purchases made within the 12 months prior to claim. Anything outside this window will not be eligible for a refund. No refunds will be issued for claims with an ex vat value of less than £10 and all refund items must either be returned to our warehouse or inspected by one of our sales reps.
5. Showroom & ExhibitionsShowroom
If you would like to visit our Oxted showroom please contact the office or your regional rep to make an appointment. We show our full range there and also any new items that may not be in the catalogue.Exhibitions
For all exhibition news please see the 'Latest News' tab on the home page.
Quick FAQs Menu
Ordering & Payment
- Who can order from Playwrite?
- What is your minimum order?
- Do I need an account?
- Do you do drop shipping?
- Which payment methods do you accept?
- Do you offer discounts?
- Do you run promotions and special offers?
- Catalogues and Samples
- How does your pricing and minimum order work?
- Product Safety
Showroom & Exhibitions